Lessen Affiliate Training

This 14-minute video covers downloading the mobile app, managing Affiliate accounts, responding to weather alerts, creating work orders, and updating ETAs for Snow and Ice Management Services.

This 21-minute video provides the step-by-step process on how a technician checks in and checks out of a recurring work order, including Quality Assurance work orders.

This 16-minute video provides the step-by-step process on how a technician checks in and checks out of a reactive work order.

This 23-minute video provides instruction on how to download the One Onsite mobile app and adjust necessary settings on your iOS or Android device. It also reviews the basic app features for both a Technician and Affiliate Manager role.

This 17-minute video covers how to schedule a Recurring work order individually or in bulk.

This 17-minute video covers how to accept, decline, and schedule a Reactive work order.

This 32-minute video reviews the Action Center features relevant to billing and reporting, including the revenue map and scorecard data.

This 20-minute video describes how to create new employee accounts for the Affiliate Manager, Technician, and Snow and Ice Management (SIM) technician roles. We will also explain how to reset a password, how to edit account information, and how to deactivate an account.

This 24-miunte video provides step by step instructions on how to create and submit a proposal and an invoice. We also introduce resolution codes, pre-agreed pricing, and how to create new line items.

This 27-minute video describes all the Action Center features including filtering, tabs, subtabs, action buttons, Service Level Agreements (SLAs), and action center details.