Say hello to One by Lessen™

Same Experience, more powerful technology

You deserve the best tools for your Turns and Renovations projects, to do this, the Lessen Client Portal will migrate to One by Lessen™. A robust technology platform designed to serve you. This combined platform from Lessen and SMS Assist is the first step to a more powerful technology.

Highlighted Features:

  • Request projects
  • View upcoming requested work
  • Approve or decline Scopes of work
  • Sign off on project completion
  • View real-time status updates
Download the user guide

Simplified dashboard

The One by Lessen™ Action Center gives you a easy-to-read view of your to-do’s:

  • Scopes needing approval
  • Notice to Proceed needed
  • Escalated Projects
  • Change Orders pending approval
  • Projects needing sign off

View project scope details

Easily review all project scope information.

  • Estimated Budget
  • Estimated duration of the project
  • Itemized cost estimate
  • Approve all, decline all, or request edit to project scopes

Approve and decline change orders

Quickly view and approve change orders to project scopes in real time, with minimal impact to project timelines.

Completion acceptance

Sign off on a project directly from the One by Lessen™ portal, which will inform Lessen that the quality of work has been checked and meets the expected standards.

Frequently asked questions

How do I login to One by Lessen?

Navigate to https://client-one.smsassist.com/ and enter your login credentials.

What do I do if I forgot my password for One by Lessen?

If you forgot your password, navigate to https://client-one.smsassist.com/ and click “I forgot”. Enter your username and follow the directions in the email that is sent.

How do I add and remove users in One by Lessen?

Please reach out to your Account Manager to add or remove users.

What will happen to the old portal?

You will still be able to access MyLessen and see active and past projects, but you will not be able to request new work.

How do I request work from Lessen?

Hover over the WO Management tab and click Turns/Renovations Action Center. Click “Request work” in the top left-hand corner and fill out the required fields.

How do I view the status and progress of a project?

Hover over the WO Management tab and click Turns/Renovations Projects. Search for the project by using the filters and click into the project to see the project details, status, and progress.
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How do I locate my Action Center?

Hover over the WO Management tab and click Turns/Renovations Action Center. This view shows all action that is requested:
• Scopes and Change Orders that need to be reviewed
• Projects where Notice to Proceed is pending
• Projects with escalations needing
• Projects needing sign off

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How often are statuses updated?

Statuses are updated in real time.

What is Notice to Proceed?

Notice to Proceed informs Lessen that the project can be started when Notice to Proceed is provided.

How soon can a project start after granting Notice to Proceed?

Once Notice to Proceed is given, the project can start right away.

Who should I reach out to with questions?

Please reach out to accounts@lessen.com